Designing an intelligent EMR
to empower veterinary clinics.
UX/UI
Veterinary Software
EMR Records
Ai
An AI-powered solution to streamline medical workflows, support diagnoses, and improve patient care.
Clinics relied on outdated EMRs, leading to inefficient workflows, documentation delays, and limited diagnostic support.
I led the design of an intelligent, one-page EMR that incorporated AI-assisted documentation, voice-enabled SOAP notes, improved diagnostic support with LLMs, and real-time collaboration to improve efficiency, accuracy, and adoption.
PROBLEMS
How might we make veterinary EMRs faster, collaborative, smarter, and more intuitive?
When I started this project, the challenge was clear: Veterinarians were drowning in paperwork, with clunky tools eating up their time and leaving them frustrated. Our mission was to completely rethink how an EMR could work.
Veterinarians faced three key challenges:
❌ Inefficient Documentation: SOAP notes were slow, manual, and repetitive.
❌ Lack of Diagnostic Support: No AI assistance to provide treatment suggestions.
❌ Fragmented Workflows: Disjointed tools made collaboration difficult.
The Impact:
📉 30%+ of clinical time was spent on manual data entry.
🔄 Errors in treatment plans due to lack of real-time data insights.
⚡ Delays in decision-making caused by cumbersome interfaces.
Research & Discovery
Research & Data
• Conducted interviews with 15+ doctors and vet techs to identify pain points.
• Observed live workflows in clinics to understand real-world use cases.
• Analyzed existing EMR systems in human healthcare for best practices.
FEATURE 1
📝 AI-Powered SOAP Notes
✅ Voice-to-Text Transcription: Real-time dictation converted into structured SOAP notes.
✅ AI-Generated Treatment Recs: Automated suggestions based on symptoms, previous cases, and clinical guidelines.
✅ Predictive Smart Fields: Reduced redundant data entry by auto-filling recurring information.
⚕️ Lab & Prescription Management
✅ One-Click Lab Orders & Rx Integration: Connected directly to Vetcove’s pharmacy system, reducing order errors by 35%.
✅ Auto-Fill Dosage Calculations: Based on patient weight, history, and AI analysis.
Testing & Iteration
• Ran usability tests with 10+ clinics, refining navigation and workflow efficiency.
• A/B tested AI-generated SOAP notes, voice-to-EMR dictation, reducing manual note-taking time by 60%.
• Monitored real-world adoption, increasing new clinic onboarding speed by 2x.
Impact & Results
📈 60% faster documentation: AI-assisted SOAP notes cut note-taking time in half.
🔍 35% reduction in prescription errors: Smart Rx ordering improved accuracy.
🖥️ 2x faster clinic onboarding: Intuitive workflows accelerated adoption.
💡 Higher engagement: 80% of vets preferred the AI-powered workflow over manual entry.
“This system saves me hours every week. I can finally focus on patient care instead of paperwork.”
– Dr. Maria Layne, Beta Tester
Final Thoughts & Learnings
🚀 AI enhances but doesn’t replace clinical decision-making and balancing automation and vet control was crucial.
💡 Visual workflows improve adoption as body mapping and interactive tools were widely appreciated.
📊 Continuous iteration based on user feedback led to faster, more intuitive EMRs.