Building a scalable pharmacy
infrastructure for thousands of
veterinary clinics & pet owners
UX/UI
Veterinary Software
PHArMACY
Transforming How Medications Are Prescribed, Purchased, and Delivered & Powering $25M ARR and 100M+ Transactions
Veterinary practices and pet owners face unique challenges when it comes to prescribing and purchasing medications. Unlike human healthcare, where pharmacies are well-integrated into the ecosystem, veterinary medicine often relies on fragmented systems, manual approvals, and outdated workflows that create delays, inefficiencies, and frustration for both clinics and pet owners.
We initially set out to reimagine the veterinary pharmacy experience and bridging the gap between clinics, suppliers, and pet owners with an end-to-end, AI-driven platform that automates prescription approvals, streamlines online ordering, and enables clinics to run their own online pharmacies effortlessly.
The result? A powerful, scalable infrastructure that now supports millions of pet owners, thousands of clinics, and over 100 million transactions, driving $25M+ in ARR while improving medication access and affordability.
Fragmented Workflows and Missed Opportunities
The existing pharmacy infrastructure had major pain points for both clinics and pet owners:
For Clinics Running Their Online Pharmacy Storefront:
Complex Setup & Management: Clinics lacked an easy way to launch and manage an online storefront for prescription medications.
High Administrative Load: Staff had to manually process prescriptions, verify approvals, and manage inventory.
Regulatory & Compliance Barriers: Managing prescription verification and legal requirements was slow and error-prone.
Lack of Real-Time Pricing & Inventory Updates: Clinics struggled to provide accurate medication availability due to fragmented supplier integrations.
“It feels like I spend more time managing prescriptions than treating patients.”
For Pet Owners Purchasing Meds & Checking Out:
Cumbersome Prescription Approval Process: Owners had to wait days for manual approvals from veterinarians.
Limited Transparency on Medication Costs: Pricing varied significantly, with no clear visibility into savings or alternatives.
Difficult Checkout & Delivery Options: The process lacked flexibility in payment, shipping, and auto-refill options.
Solution Design & UX Challenge
To solve these challenges, we designed and built a scalable online pharmacy infrastructure that seamlessly connected clinics, suppliers, and pet owners, enabling a frictionless e-commerce experience for veterinary prescriptions. The goal was designing a unified, omnichannel experience
Features & Enhancements:
Clinic Pharmacy: Enabling Veterinary Clinics to Sell Medications Online
✅ Self-Service Store Setup: Clinics could launch their own branded pharmacy in minutes, with full customization over pricing, products, and fulfillment options.
✅ Automated Prescription Management: Digitized Rx approvals, reducing manual verification time and ensuring compliance.
✅ Real-Time Inventory Syncing: Integrated with major suppliers for live stock updates, reducing out-of-stock issues.
✅ Multi-Vendor Pricing Comparison: Allowed clinics to source the best prices from multiple distributors, ensuring cost efficiency.
Consumer Online Storefront: Making Pet Medication Shopping Effortless
✅ Seamless Prescription Checkout: Owners could add Rx and non-Rx items to their cart and get vet approvals instantly.
✅ Transparent Pricing & Savings Engine: Introduced automated price-matching & discounts, improving affordability.
✅ Flexible Payment & Delivery Options: Added buy now, pay later, auto-refill, and express shipping for convenience.
✅ Mobile-Optimized Experience: Designed an intuitive mobile-first UI to enable smooth browsing and checkout.
Outcome and Impact
By building a modern pharmacy infrastructure, we transformed how clinics run their pharmacy businesses and how pet owners access essential medications. The result? A highly scalable, efficient, and user-friendly system that’s driving $25M ARR and processing 100M+ transactions and all while improving veterinary care accessibility.
🚀 $25M+ ARR Growth: Enabled clinics to monetize their online pharmacy operations, increasing revenue streams.
📈 100M+ Transactions Processed: Built a high-scale infrastructure supporting millions of pet owners and thousands of clinics.
⚡ 40% Faster Prescription Approvals: Automation cut down the approval wait time, improving adherence to treatment plans.
💰 30% Increase in Clinic Profit Margins: Real-time inventory optimization & pricing tools saved clinics money while improving patient care.
📉 50% Reduction in Customer Support Inquiries: Streamlined user experience significantly reduced checkout & prescription-related questions.